FAQs

General:

What is the advantage in purchasing with Shopping USA?

Shopping USA, is really for everyone?

Who to contact in case of confusion?

How do you guarantee the privacy and confidentiality of our clients?

Prohibited items in imports from U.S.?

Registration and virtual mailbox (account):

How to register a user account at Shopping USA? And how long will it take?

Why use ShoppingUSA Virtual mailbox in U.S. When I have a credit card?

How do I get my own address for delivery in U.S.?

How do I change my delivery address?

I can’t get into my account. What should I do?

How do I change my personal information or password?

Buy:

How you are sure that you buy without risk in U.S.?

How to order products from U.S., I already have virtual mailbox (account)?

How can I “speed up” the purchase and transport to my home address?

I would like to order products from multiple stores in U.S. and gather all in one package. Can be done?

I am interested in buying products from eBay, but the seller is not shipping outside U.S. Can Shopping USA solve that?

How to convert pounds to kilograms and inches to centimeters?

Receiving, storage and forwarding mail:

How do I know when package arrive at my address in U.S.?

How do you know when my INDIVIDUAL Shopping order will arrive in the warehouse in U.S.?

Performing verification and repacking of incoming mail? Do I Pay?

How do I find the status of my order?

How long shipments can stay in the warehouse in U.S.?

How do you send my shipments to my home address?

How long it will take to get to my home?

How to determine the amount of postage from U.S. to my home address?

How to track my shipment?

Imports of goods banned from U.S.?

How much are your services?

How can I pay for my order?

How is the payment of duties and taxes?

Loss or damage:

What if the shipment is lost or damaged?

How to return products?

 

What is the advantage in purchasing with Shopping USA?

Our philosophy is speed, efficiency and reliability. We are located in U.S. we guarantee reliable and continuous service to customers on all continents. We offer you the opportunity to purchase products in U.S., but also allowing you to use our address in U.S. if you want to buy yourself and accelerate the process of delivery. With our help and support, you never be alone.

Benefits of Shopping USA:

• Avoid high shipping rates which offer online U.S. shops for orders shipped outside the U.S

• Save up to 70% for transportation of individual shipments from multiple stores in U.S., if we combine all and shipped in one order

• Divide larger shipment of several smaller so you do not pay customs duties and tax

• Registering virtual mailbox, storage and other services, we provide them for FREE

In addition, we offer a real address in U.S., warehouse storage and many other services...

Shopping USA, is really for everyone?

Yes, our services are open to everyone. Set your personal account - Virtual mailbox for FREE.

Who to contact in case of confusion?
You have several options on how to contact us. You can write as e-mail, or call our operators for assistance. You will find all contacts http://www.shoppingusa.co

How do you guarantee the privacy and confidentiality of our clients?

The privacy of our customers is our priority. All of our services where you put your information will be used solely for purposes of purchase. Information about our customers are never given to third parties other than subcontractors needed to perform such services (sellers of goods, transport, public authorities, etc.).

Prohibited items in imports from U.S.?

• Perishable substances (infectious and non infectious)

• Dairy products

• Radioactive material

• Money (cash), securities, gold, silver

• Drugs

• Explosives

• Pornography

• Sprays

• Goods, including gasoline or other fuels and other hazardous substances

• Goods made of fur and skins of protected species unless there is evidence for the origin of the material especially skin of snakes and crocodiles

For more information call Customs or read here.

How to register a user account at Shopping USA? And how long will it take?

Click to register or start shopping at the top right corner of the homepage and fill out that form entry. An authorization code will arrive at your e-mail address, than you have to enter that at the registration form, than your account (virtual mailbox) in Shopping USA is created. The account is free and it take about 2 minutes to open.

Why use ShoppingUSA Virtual box in U.S. When I have credit card?

Shopping USA will pay for you at any web store in U.S. and will protect you from the risks of misuse of your credit card and your personal information. We offer the fastest and safest solution for payment online in U.S. All your items are protected from any abuse.

How do I get my own address for delivery in U.S.?

You just open virtual mailbox (account), which have already been given "virtual" mail address in U.S. (not a PO Box). At this address your orders will arrive, and will immediately be displayed in your Virtual mailbox.

How do I change my delivery address?

Register Virtual mailbox (account), click on "Profile" and fill in details for the new address then press the "Save" button

I can’t get into my account. What should I do?

Please check your keyboard settings and try again to enter the correct field, including small and large letters in your e-mail address and password, click Login, which can be found in the upper right corner of the homepage of Shopping USA. If your account does not appear multiple times or if you forget your password, click here.

How do I change my personal information or password?

It's easy, just log into your account select "My Account". Revised data are then sent to the "Send" button

How you are sure that you buy without risk in U.S.?

Simple. With the experience we know the potential pitfalls which are encountered by users from abroad. To be without any complications, we provide clear and effective solutions for safe shopping. Automatically perform integrity checking of selected stores. All payments on U.S. territory are covered by us for you, so there is no risk of misuse of data about you or your credit card. After delivery of goods to our warehouse, we check the condition of the goods, which we will inform you through your Virtual mailbox, and electronic mail (e-mail). We also can provide full assistance with any complaint of goods.

How to order products from U.S., I already have virtual mailbox (account)?

Simply select your shopping option whose description can be found under the following links:

a) ASSISTED Shopping

b) INDIVIDUAL Shopping

How can I “speed up” the purchase and transport to my home address?

1) For a smooth and prompt delivery of your order, we recommend to collect products from one to a maximum of two U.S. online stores.

2) We recommend to buy from direct sellers (e-shop), shopping centers (eg, Amazon.com). Will avoid longer transport to America;

3) The choice of transportation from our warehouse in U.S. to your home address, from our own experience, we recommend you to select USPS Express Mail (reliable, accurate tracking, faster delivery, cheaper insurance).

I would like to order products from multiple stores in U.S. and gather all in one package. Can be done?

Sure, this way you will save on postage to your home address up to 80%. When all the products of your order will arrive at our warehouse in USA, you can put instructions in your virtual mailbox or contact our customer support. At your request, we will also can remove the original packaging, to minimize volume and weight of shipment.

I am interested in buying products from eBay, but the seller is not shipping out U.S. Can ShoppingUSA solve that?

Of course. Just register your FREE Virtual mailbox and thanks to your address in U.S. you will be able to buy products from eBay, and other online stores in America. Upon delivery of the shipment, we will check whether the products are fine and will forward the shipment to your home.

After sending the goods to our warehouse, please do not forget to place INDIVIDUAL Shopping at your virtual mailbox, which can be found in your virtual mailbox below the “Start SHOPPING”. Also easier to keep records of incoming shipments and accelerate the process of delivery to you.

How to convert pounds to kilograms and inches to centimeters?

Converter for weights and dimensions can be found here.

How do I know when package arrive that my address in U.S.?

In your virtual mailbox you will see all the information about incoming shipments at our warehouse in U.S. Our warehouse is used for: storage, inspection, forwarding mail, merger or division of parcels and other services depending on the client. When your shipment arrives in our warehouse we will also inform you by electronic mail (email).

How do you know when my INDIVIDUAL Shopping order will arrive in the warehouse in U.S.?

In order to complete your individual address is necessary to add the number to a virtual mailbox, so that order will be different from others. The exact formulation of the full U.S. adPerforming verification and repackaging of incoming mail in U.S.? Do I pay?

After checking the accuracy and condition of the goods, we can also repacked shipment (bigger shipments can be divide more smaller or smoller shipments can be join in one larger). Control and repacking of shipments is completely free for all types of shipments.

How do I find the status of my order?

After the entry in the virtual box, select the "invoice" for the list of your orders. Highlight the one you are looking for and you'll find out in what stage your order is.

How long shipments can stay in the warehouse in U.S.?

Shipments can retain up to 45 days FREE. Then, the minimum fee charged for each day.

How do you send my shipments to my home address?

Sending of America is provided by the U.S. Mail (USPS). You pay Duties upon receipt of the shipment in the mail. If the value of shipments is under the customs limit, you are automatically exempt from customs fee (there is a place in our order form where you are filling the amount that you want to declare your products). At your request we can ship thru other carriers such as FedEx or UPS.

How long it will take to get to my home?

The shipping time to your home address depends on shipping option, for more info please read this.

How to determine the amount of postage from U.S. to my home address?

For price list of services, visit the USPS website here. Remember that the weight of the shipment in pounds (1 lbs = 0,45 kg).
We recommend you to use our calculator to calculate shipping cost (all shipping prices are same like on the USPS website we are not adding fee for shipping – you pay like all U.S. citizens pay).

How to track my shipment sent from U.S.?

When we ship your package to your home address you will see at your Virtual mailbox (under "Invoices") tag - Paid. Also we will sent you tracking number (number to track shipment) via email, under which you can follow the location of package. You can do that from here.

Imports of goods banned from U.S.?

Is prohibited sending of mail, which breaks down quickly, which is dangerous to life or health, and valuables. Not allowed to send money, securities, gold, silver, drugs, explosives, food, tobacco, pornographic materials, plants, fuels, chemicals etc.

How much are your services?

Full price list of our services can be found here.

How can I pay for my order?

All payments for products ordered through us are paid with major credit cards and PayPal, and then we will arrange their purchase in U.S. through our U.S. credit cards. We protect your credit card from misuse of rogue traders. Safest way of payment is through PayPal

How is the payment of duties and taxes?

Customs and tax (if any) can by paid at the post office after receiving the shipment.
Exempt from customs duties and taxes are shipments whose value does not exceed your country exempt limit.
For the amount of customs duties you can find more information on the official website of Customs

What if the shipment is lost or damaged?

When a customer orders products with our ASSISTED Shopping, Shopping USA guarantees the repayment of the amount paid by the client in the loss or destruction. This warranty applies to goods sent by carrier in U.S. and forwarded to the final recipient
Amount of compensation is the amount of insured value by the client and can reach a maximum of 2500 U.S. dollars
Shopping USA does not assume any liability for damage to goods in transit from stores in U.S. to your home when you buy with "INDIVIDUAL Shopping”.

How to return products?

Shopping USA is not a seller, we are buying agent for the U.S. market. All complaints of goods you can address to the seller. You can contact us anytime if you have such a requirement and we would be glad to help.

start_shopping

Shop with Us
in any U.S. website

phone +1 908 718 1138
(mon-fri 10-17:00)
email contact@shoppingusa.co

Language